Delivery & Return Policy

DELIVERY POLICY

A minimum of $85.00 is required for delivery not including tax and delivery fee.

Delivery fees are added to each order, for each address. Online orders of $200.00 or more will receive complimentary delivery, with the exception of Upper Manhattan and the outer boroughs. 

Our delivery times are 9:00AM- 6:00PM Monday through Friday and with limited delivery on Saturday. Please place Saturday orders by noon on the Friday before.  

All of our flowers are hand delivered, therefore we can not provide tracking information. However, we are able to offer delivery details upon request.

We are happy to offer same day delivery within Manhattan. We do not take same day delivery orders online. Same day delivery requests must be made by phone. Our showroom is By Appointment Only. Please note for same day deliveries flower choices may be limited to our current inventory at the time of the order. Our cut-off time for same day delivery varies, please contact us as early as possible to place your request.

We will do our best to accommodate deliveries at specific times of day, but we cannot guarantee it. Morning deliveries must be placed the day before by 4:00PM EST.

For deliveries outside of the borough of Manhattan, we work in collaboration with our carefully curated network of trusted partner florists. We have established relationships with designer's across the tri-state area who understand our aesthetic and do a great job of recreating our style for recipients.

We do not deliver on Sundays or public holidays. Deliveries requested on this day will be delivered on the following business day.

If for any reason a recipient rejects or refuses to accept a delivery, the customer that placed the order will be notified. No refund will be applied in this situation. 

In the event a delivery cannot be completed for any reason such as incomplete/incorrect address, lack of recipient telephone contact information, or recipient unavailable to receive delivery, additional delivery attempts will be subject to a re-delivery charge. 

If the customer requests a delivery be left without signature, the customer accepts responsibility of the product and liability for any product delivered without a signature. No refunds or credits will be given for loss of product in the event recipient does not receive product. 

For information and quotes on delivery charges to Upper Manhattan and the outer Manhattan boroughs, please call our flower showroom at 212-706-8900 for a quote. 

Zip Codes our NYC Florist Store Makes Local Delivery to:

Midtown

10020, 10022, 10017, 10016, 10018, 10019, 10001

Upper Manhattan (above 59th Street)

10021, 10023, 10024, 10025, 10028, 10031, 10036, 10038, 10065, 10069, 10075, 10115, 10128

Lower Manhattan

10002, 10003, 10004, 10005, 10006, 10007, 10009, 10010, 10011, 10012, 10013, 10014, 10048, 10280

For deliveries to the following zip codes or other zip codes not listed above, we work in collaboration with our carefully curated network of trusted partner florists.

Upper Manhattan

10029, 10035, 10026, 10027, 10030, 10037, 10039

Brooklyn

11201, 11205, 11206, 11211, 11217, 11231, 11251

RETURN POLICY

Due to the perishable nature of flowers, all sales are non-refundable and final.

Anissa Rae Flowers & Refinements stands behind the quality of our flowers and want every purchase to be a positive experience. If for some reason you are not satisfied with your flowers, please contact us within 24 hours of receiving your flowers to give us the opportunity to make things right.

All returns or exchanges for non perishable merchandise must be made in our retail showroom. Anissa Rae Flowers & Refinements will gladly accept returns of undamaged or defective merchandise as purchased in our retail showroom or online at anissaraeflowers.com in the original packaging. Our policy lasts 30 days of original purchase and must be accompanied by the original receipt. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

We only exchange items is they are defective or damaged. Requests for exchange of merchandise purchased must be accompanied by the original receipt. Without an original receipt we are not obligated to offer you an exchange. Requests to exchange merchandise received as a gift must be accompanied by a gift receipt. Without the original gift receipt we are not obligated to offer you an exchange.

No returns or exchanges on used or opened merchandise will be accepted.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Some health and personal care items

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@anissaraeflowers.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Do not send your purchase back to the manufacturer.

Candles

No Refunds. Anissa Rae Flowers & Refinements will gladly exchange your unopened and unused candles for their full retail value for shopping credit.

 

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Size Guide

SEASONAL COLLECTION

Accent- Perfectly sized for a side table or small console. Flowers that stand up to the idea that less is more. Flowers in vase measure approximately 8” in diameter. 

Showroom- An ode to restrained elegance and refined style. Meant to accessorize a desk or coffee table. Flowers in vase measure approximately 12” in diameter.

Feature- This lush arrangement will anchor a dining table or furniture statement piece. Flowers in vase measure approximately 14- 16” in diameter.

Bountiful- The perfect amount of flowers and blooms that will stop them in their tracks. Flowers in vase measure approximately 16- 18" in diameter.

Exquisite- Flat out gorgeous! This lush arrangement is masterfully designed and sure to impress. Flowers in vase measure approximately 20” in diameter. 

Bespoke- An exceptional display of flowers and blooms. Our bespoke arrangements are custom designed and are different every time. Sizing varies dependent on the container and flowers used in the design.

HAND-TIED BOUQUETS

Abundant- Hand-tied bouquet with a minimum of 20 flower stems. Depending on size of flower blooms the bouquet may include foliage and greenery to maintain a generous size.

Lavish- Hand-tied bouquet with a minimum of 40 flower stems. Depending on size of flower blooms the bouquet may include foliage and greenery to maintain a generous size.

Grand- Hand-tied bouquet with a minimum of 60 flower stems. Depending on size of flower blooms the bouquet may include foliage and greenery to maintain a generous size.